Shipping Policy

Last Updated: November 5, 2026

Thank you for shopping with Tinaroo. We are pleased to offer worldwide shipping, bringing our collections to customers across the globe.

This Shipping Policy explains how we process and ship orders, estimated delivery times, shipping costs, and important information regarding international deliveries.

1. Order Processing

Unless otherwise stated on our website, orders are typically processed within 1 business day, excluding weekends and public holidays.

Orders placed after 12:00 PM or during weekends and public holidays may begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

During promotional events, peak shopping periods, or circumstances beyond our control, processing times may be extended.

2. Worldwide Shipping

Tinaroo proudly offers worldwide shipping to customers across Europe, the United Kingdom, North America, Australia, New Zealand, Asia, the Middle East, and other international destinations.

Shipping availability depends on your destination, local import regulations, and carrier service availability.

Available shipping options will be displayed at checkout after entering your delivery address.

Certain countries or regions may be subject to shipping restrictions due to local regulations, customs requirements, or carrier limitations.

If we are unable to ship to your location, the relevant shipping options will not be available at checkout.

3. Shipping Methods & Estimated Delivery Times

We offer international shipping through our logistics and delivery partners.

Available shipping methods and estimated delivery times are displayed at checkout and may vary depending on your location and selected shipping service.

Delivery estimates begin once your order has been dispatched and do not include order processing time.

Please note that delivery timeframes are estimates rather than guarantees. Delays may occur due to customs clearance, carrier operations, public holidays, weather conditions, or other circumstances beyond our control.

4. Shipping Costs

Shipping charges are calculated at checkout based on your delivery destination, order weight, and selected shipping method.

Free standard shipping may be available for selected countries, products, or orders, as indicated at checkout.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. International Customs, Duties & Taxes

As Tinaroo ships internationally, orders may be subject to customs duties, import taxes, VAT, brokerage fees, or carrier handling charges depending on the destination country.

Where available, applicable taxes, duties, and import fees will be calculated and displayed at checkout.

If duties and taxes are collected at checkout and your order is explicitly marked as Duties and Taxes Prepaid, these charges will be covered as indicated.

If duties and taxes are not collected at checkout, additional charges may be payable upon arrival in the destination country.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for import duties, taxes, customs clearance charges, and other applicable fees imposed by local authorities or shipping carriers.

These charges are determined by the relevant customs authorities and carriers and may vary based on the destination, order value, product classification, and country of origin.

Tinaroo does not control customs assessments or processing times.

United Kingdom Orders

Orders shipped to the United Kingdom may be subject to VAT, customs duties, import taxes, and carrier handling fees.

Where applicable, these charges may be collected at checkout or requested by customs authorities or delivery carriers before or upon delivery.

If duties and taxes are prepaid, this will be clearly indicated at checkout.

European Union Orders

Orders shipped to European Union countries may be subject to VAT, customs duties, import taxes, and carrier handling fees, depending on the shipment's origin, value, and applicable regulations.

Where applicable, these charges will be displayed at checkout or may be collected by customs authorities or delivery carriers.

If checkout confirms that duties and taxes are prepaid, the applicable charges will be handled as indicated.

Other International Destinations

For orders shipped to destinations outside the United Kingdom and European Union, local import taxes, customs duties, and handling fees may apply.

Customers are encouraged to review their country's import regulations before placing an order.

6. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number and tracking link, where available.

Tracking information may take some time to become active after dispatch.

You can use your tracking details to monitor the progress of your delivery.

7. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your delivery address, including your street address, apartment or unit number, postal code, and contact details.

If you notice an error after placing your order, please contact us immediately at info@tinaroo.com.

We will make reasonable efforts to update your shipping information before dispatch. However, changes cannot be guaranteed once an order has been processed or shipped.

If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment, subject to applicable consumer laws.

8. Lost, Damaged or Delayed Packages

We take care to ensure that your order is packaged securely and dispatched through our shipping partners.

If your package is lost, arrives damaged, or experiences a significant delay, please contact our customer support team at info@tinaroo.com.

We will investigate the issue with the relevant shipping carrier and work toward an appropriate resolution.

Your statutory consumer rights remain unaffected.

9. Unsuccessful Deliveries & Unclaimed Packages

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, or the package is not collected within the carrier's designated timeframe, the shipment may be returned to the sender.

If your package is returned, please contact our customer support team to discuss available options.

Additional shipping charges may apply if reshipment is requested, subject to applicable consumer protection laws.

10. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible at info@tinaroo.com.

We will make reasonable efforts to accommodate requests before an order has been dispatched.

Once an order is in transit, changes or cancellations may no longer be possible.

Approved refunds for cancelled orders will be processed promptly to the original payment method, in accordance with our Refund Policy and applicable consumer protection laws.

11. Changes to This Shipping Policy

Tinaroo reserves the right to update this Shipping Policy periodically to reflect changes in shipping services, delivery arrangements, international regulations, or operational requirements.

The most recent version will always be available on our website.

12. Contact Information

For any questions regarding shipping, delivery, or your order, please contact our customer support team.

• Store Name: Tinaroo.com

• Email: info@tinaroo.com

• Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (CET)

• Company Name: AVERON LIMITED

• Company Address: Wolmaransstraat 182, 2572 EN The Hague, Netherlands

• Company Registration Number: 10359176

You can also reach us through our Contact Information page.