Refund & Return Policy

At Tinaroo.com, we offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.

Return Conditions

To be eligible for a return, the product must:

• Be in the same condition as when it was received.

• Be unused and unworn.

• Be returned in its original packaging.

• Have all original tags attached.

• Be returned with proof of purchase.

Return Procedure

To initiate a return, please contact us at info@tinaroo.com.

Once we have received and reviewed your request, we will provide you with further instructions on how to return your product.

Returns sent without prior authorization will not be accepted.

If you have any questions regarding returns, please contact us at info@tinaroo.com.

Damaged or Incorrect Items

Please inspect your order immediately upon receipt. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can review the issue and find an appropriate solution.

Exceptions and Non-Returnable Items

The following products are not eligible for return:

• Perishable goods.

• Custom-made or personalized products.

• Personal care and hygiene products with broken or removed seals.

• Hazardous materials, flammable liquids, or gases.

Additionally, we do not accept returns of sale items or gift cards.

If you are unsure whether a particular product is eligible for return, please contact our customer support team before initiating a return.

Exchanges

We do not offer product exchanges. If you would like a different size or style, please return the original item and place a new order.

Statutory Right of Withdrawal (EU)

Under European Union law, customers in Poland have the right to withdraw from their purchase within 14 days of receiving their order, without providing a reason.

This right applies if the product is unused, remains in its original condition, and is returned with its complete packaging and proof of purchase.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved or rejected.

If approved, the purchase amount will be refunded to your original payment method within 10 business days.

Please note that your bank or card issuer may require additional time to process and credit the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not yet received your funds, please contact us at info@tinaroo.com.

Contact Information

• Store Name: Tinaroo.com

• Email: info@tinaroo.com

• Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (CET)

• Company Name: AVERON LIMITED

• Company Address: Wolmaransstraat 182, 2572 EN The Hague, Netherlands

• Company Registration Number: 10359176