Frequently Asked Questions (FAQ)

Orders

How do I place an order on Tinaroo.com?

Placing an order is simple. Just add your chosen products to your shopping cart and proceed through checkout. Once your order has been completed, you will receive an order confirmation by email.

Can I change or cancel my order?

Once an order has been placed and confirmed, changes or cancellations may not always be possible. Please contact us as soon as possible at info@tinaroo.com, and we will review the available options for your order.

Payments

What payment methods do you accept?

We accept BLIK, Przelewy24, Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal.

What currency will I be charged in?

All prices on Tinaroo.com are displayed and charged in Polish Zloty (PLN).

Is it safe to make payments on Tinaroo.com?

Yes. Our website uses SSL encryption and complies with PCI DSS security standards. We do not have access to your full payment card details.

Shipping

Which countries do you ship to?

We currently offer shipping throughout Poland.

How long does it take to process my order?

Orders are typically processed within 2–3 business days, excluding weekends and public holidays.

What is the estimated delivery time?

The total estimated delivery time is approximately 6–12 business days, including order processing and shipping. Please note that delivery times are estimates and may vary.

Do you charge for shipping?

No. We offer free shipping on all orders within Poland, with no minimum purchase required.

Returns & Refunds

Can I return a product?

Yes. You have 30 days from the date you receive your order to request a return, provided the product is unused, unworn, and in its original condition.

How do I request a return?

To request a return, please contact us at info@tinaroo.com. Our customer support team will provide further instructions on how to proceed.

When will I receive my refund?

Once your return has been received and approved, your refund will be issued to your original payment method within 10 business days.

Products

What sizes are your products available in?

Our products are available in standard European sizes. Detailed sizing information can be found in each product description.

Can product colours differ from the photos?

Yes. Product colours may vary slightly depending on your screen settings and lighting conditions.

Account & Privacy

Do I need to create an account to place an order?

No, creating an account is not required to make a purchase. However, having an account can make future purchases faster and more convenient.

How do you handle my personal information?

We process your personal information in accordance with the General Data Protection Regulation (GDPR), Regulation (EU) 2016/679.

For more information about how we collect, use, and protect your personal data, please refer to our Privacy Policy.

Problems & Customer Support

What should I do if my order arrives damaged?

Please contact us immediately at info@tinaroo.com and include your order number. Our customer support team will work to find a suitable solution as quickly as possible.

What should I do if my package hasn't arrived?

If your order is delayed or hasn't been delivered, please contact us. If necessary, we will initiate an investigation with the shipping carrier to locate your package.

Contact Information

Store Name: Tinaroo.com
Email Address: info@tinaroo.com
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (CET)
Company Name: AVERON LIMITED
Business Address: Wolmaransstraat 182, 2572 EN The Hague, Netherlands
Company Registration Number: 10359176